Singmyring faq's

Here as some of the most common questions asked about our services, please contact us if you have any other queries

iphone Users

If you have an iphone you will probably know that you can only use songs bought from itunes to set as your ringtone, (pretty crappy eh!?) but there is a way round this!
If you've purchased a ringtone from this website, you will be sent a download link in the form of a text message. Simply type the link you were sent into your browser(make sure you copy this exactly) and hit enter.
Then click on 'start download' and your ringtone will play in your media player. Use your media player to save the ringtone onto your desktop.

ok this is pretty long winded but stick with it....

Next you will need to open itunes and add this file to your library (file, add file to library) Once your ringtone is in your library you now need to restrict it to 30 seconds.

1. Right click on the song you are going to make into a ringtone and select "Get Info".

2. Go to the "Options" tab and go down to the "Start Time" and "Stop Time" check boxes. Check both boxes and input the time you want your ringer to start/stop. The ringer has to be 30 seconds or less. Click "OK" when you're done.

Next you need to convert it to an AAC version, to do this highlight the ringtone and right click and select 'create AAC version'

You now have 2 versions in your library, drag the AAC version onto your desktop and you will see that it has the file extension .m4a. Change this to m4r.

Note: In windows vista you will need to go to your control panel, select folder options, click the view tab, then uncheck the box next to 'hide extensions for known file types'. This will allow you to see and change the file type.

Now delete both versions in your itunes library.

Now drag and drop the renamed file from your desktop onto 'LIBRARY' in itunes (LIBRARY will highlight) and if this is your first time creating ringtones, a bell icon will appear and ringtone list, click on it and there will be your ringtone!

connect your iphone then drag your ringtone to your iphone and your done!

How do I order and sign up?

1. Choose your favourite product.
2. Grab your mobile and send a text message with your order code.
3. You will then receive 2 download links.
4. Simply click on the links to access your downloads.
5. Enjoy unlimited ringtones!

Note: If you are a prepay customer you must have sufficient credit in order to receive your chosen download.

I have not received a download link.

There are typically two reasons why you did not receive a reply from us when you text your order:

1. Your mobile phone is premium rate barred:

This means that your phone is prohibited from texting short code numbers like the one that you sent to, you will need to check with your network operator.
2. Low credit:
Mobile phones that use a pre pay service also known as pay as you go will need sufficient credit in order to receive the download link. Please check your credit before ordering.

Note:
Mobile phones are only charged when receiving a text from us, if you did not receive a reply, you were not charged, please note that during busy periods it might take a while before your download link is delivered

I get a 'DNS error' message when trying to download

A DNS error message is rare but sometimes happens when the server is at it's busiest, meaning lots of people are trying to access the server at once and a few can't get through, if this happens simply try again.

How do i download a ringtone to my PC?

This service is ONLY available for WAP enabled mobile phones, with the exception of our free ringtones section

I can't access the link you've sent me?

Your mobile phone must be WAP enabled to use this service (if you don't know, ask your mobile phone dealer)

I can't play the mp3?

Your mobile phone must be able to play mp3's, not all phones can play a true-tone mp3 sound some phones play only an polyphonic sound; these types of phones cannot use our service (If you don't know, ask your mobile phone dealer)

What do I do with the download link I received?

1. Open the message Singmyring sent you.
2. Scroll down to the download link.
3. Access and open the link and you will be connected immediately to Singmyring
4. The download will start automatically.
5. When the download is finished make sure you save it to your phone.
6. Enjoy!

If you are unsure of how to access the download link please refer to your handset manual. Important notice: Never click "interrupt" during the download! Wait until the download is finished.

Why can't I download when I click on the link?

WAP might not be set up correctly on your mobile phone. Please ask your network operator how to adjust your settings

My download link has arrived, but I can't find it on my mobile phone. Where is it?

The download link is in the body of a message that Singmyring sent to your mobile phone. Depending on the brand of your phone, this message will go to your text message inbox or WAP Push inbox, also known as a "Service Inbox", "Funbox", "Browser Message Inbox", or simply "Push Inbox".

How do I pay for my download?

You will be billed by SMS. This is how payment is made and you will be either debited from your prepay account or appear on the monthly invoice you receive from your mobile phone operator.

How much does it cost me exactly?

The cost varies dependant on your network rate & network connection subscription, and country of origin, plus standard network rate text, plus for connect to WAP Internet.Please check our terms and conditions for prices

How do I complain about this service?

Well, nobody likes complainers, but your constructive comments are gratefully received!! Contact me alex@singmyring.com

Download Problems?

Please make sure that the WAP settings on your phone are correctly configured. Depending on the brand of your mobile, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints and an introduction to WAP:

1. Introduction to WAP

To download items such as Polyphonic Ringtones through WAP, you will need to have a WAP enabled handset. Most handsets made after 2001 are WAP enabled. Please see our compatibility guide to be certain. If you do not have WAP set up on your handset, please configure your handset through your manufacturer's web site. Alternatively use our settings at the bottom of this page. Some service providers in UK including Orange have limited the bandwidth on their WAP service, this means that you might be experiencing problems, if this is the case then again we advise you to change your settings to the settings at the bottom of this page.
It is not possible for us to send Polyphonic Ringtones 'over the air'; you WILL need to download them using our WAP site / PIN system. A WAP connection is needed to download Polyphonic Ringtones, True Tones, Colour Backgrounds, Colour Logos, Animated Screensavers and Video Clips. WAP accounts are usually chargeable but can be a free call from your mobile phone service provider; if they are chargeable it is usually charged at local or national rates. Contact your provider if unsure.

2. Use our WAP Settings

Here are the WAP Settings for the five major Network Providers in the UK ; in order to get your mobile phone set up with WAP can you please confirm that your WAP settings are configured as follows:

o2

. O2 WAP settings GSM(CSD) Settings
. Settings / Connection Name / Profile name: O2 WAP
. Home page / Default url: http://wap.o2.co.uk
. Data bearer: GSM data
. Authentication type: Normal
. Dial number: +447712927927
. Data call type / Data mode: ISDN (Nokia 7650 - ISDN v.110)
. Data call speed / Maximum data speed: 9600
. Login type: Automatic
. Port: 9201
. Connection Type / Session mode: Continues / Permanent
. Connection security: Off
. Gateway IP Address / DNS IP Address: 193.113.200.195
. Linger time: 120 seconds
. Username: o2wap
. Password: password
. Prompt password: No

Orange

. Orange UK GPRS WAP
. Homepage URL: http://orange.multimedia/
. Security: Off
. IP Address: 192.168.071.035
. Bearer GPRS
. User Name:
. Password:
. APN: orangewap
. Orange WAP Settings (Dialup)
. Homepage: http://orange.multimedia/
. Connection type: Continuous
. Security: Off
. Bearer: Data
. Dial-up number: +447973100500
. IP address: 192.168.071.035
. Authentication: Normal
. Data call type: ISDN
. Data call speed: 9600
. Username: Orange
. Password: Multimedia
. Data Call type: ISDN
. Web Site: www.orange.co.uk

T-Mobile

. T-mobile WAP settings GSM(CSD) Settings
. Settings / Connection Name / Profile name: T mobile WAP
. Home page / Default url: http://wap.one2one.net
. Data bearer: GSM data
. Authentication type: Normal
. Dial number: +447953968999
. Data call type / Data Mode: ISDN (Nokia 7650 - ISDN v.110)
. Data call speed / Maximum data speed: 9600
. Login type: Automatic
. Port: 9201
. Connection Type / Session mode: Continues / Permanent
. Security: Off
. Gateway IP Address / DNS IP Address: 149.254.001.010
. Linger time: 180 seconds
. Username: user
. Password: wap
. Prompt password: No

Virgin

. Name: Virgin Mobile
. Dial-up Number - 0795 396 8988
. Call type- ISDN
. Login name - user
. Password - wap
. IP address - 149.254.001.010
. IP port - 9201
. Home - http://www.virgin.com/mobile
. Linger-time - 120

Vodafone

. APN: wap.vodafone.co.uk
. User id: user@vodafone.net
. Password: user
. Primary IP address: 212.183.137.012
. Primary port: 9201
. Address: http://wap:1999/vodafone.wml
. Data Bearer: GPRS

If in doubt, please refer to your mobile's manual or ask your mobile's manufacturer for assistance.